Patrick Lencioni – Global Leadership Summit


How To Lose Your Best People

A leader is a chief reminding officer. People need to be reminded more than they need to be instructed.

It’s not about getting a good job or a bad job. It’s about getting a job that creates fulfillment or misery.

Three Things That Create Job Misery

1. Anonymity

The people that we worked for don’t know us and don’t have an interest in getting to know us.

No one wants to be anonymous.

Good people don’t leave jobs where they are known.

We are called to love the people that work for us.


2. Irrelevance

If you don’t think that your job matters to some one in some way you cannot love your work.

Thank people for how they do their job and tell them how they make your life different.

Why don’t we do it? We assume they already know, but they need to be reminded constantly.


3. ‘Immeasurement

All human beings have a need in their lives to be able to assess for themselves whether or not they are successful.

A leader has to be able to give up control and allow people to assess for themselves whether or not they are doing a good job.


You cannot be a Christ-like leader without taking the time to get to know other people.

Management is a ministry.


(Everything listed above was said by Patrick Lencioni or my quick summary.)

Still Learning,


Colin Powell – Global Leadership Summit 2013


Leadership is about getting more out of people than the science of management says you can.

Leadership is about followership. It is about the collective efforts of individuals.

Always empower…and empowerment means taking risk, and it means trust.

Give your followers a ‘zone of operation’ to make decisions in.

Trust is both the glue that holds things together and the lubricant that will keep things moving forward.

If you want to be a great leader have a destination and take care of your troops.

Execution is the most important part of getting to your destination.


Axioms from Colin Powell

It will look different in the morning. (An axiom that helps you face the next day with a positive attitude)

Perpetual optimism is a force multiplier. (People look to the leader for confidence. People look to the leader to solve problems.)

Get mad and then get over it. (You can’t stay mad or the whole organization is contaminated)

Leaders are people who solve problems. If you are not solving them that just means people stopped bringing them to you. They have lost trust.

What is a red flag with an emerging leader? Ego. No humbleness and no consideration of others.

Promote people based on their potential not just their past performance.

Tell me early (Tell me about the problem early. Tell me about it before it blows up.)

I’m the product of every circumstance, best and worst, and every person who has ever intersected with me.

Still Learning,


Bill Hybels – Global Leadership Summit 2013


“The Courage That Leadership Requires”

Deuteronomy 31:7-8, Joshua 1:9


Be Strong and Courageous. Do not be afraid; do not be discouraged, for the Lord your God will be with you 

wherever you go.” 

Joshua is doubly warned about fear and encouragement.

Leadership demands a non-stop flow of fortitude


Courage correlates to every facet of leadership.

Vision is the most important tool in a leader’s arsenal.

Make people so discontent with where they are that they are willing to move from ‘Here’ to ‘There’

Every significant vision that God puts in you is going to put your courage to the test.

Many leaders will abort the vision halfway from here to there.

A lot of leaders will secretly destroy a vision that God has given them because they are not sure it will succeed.

Don’t go to your grave with great vision dying inside of you. Don’t die a coward.

Visions are commodities that come from God.


The Courage To Define Your Current Reality

All leaders are leading in either a; a)  an area where things are going down, b) status quo environment, or c) an environment where there is an upturn.

You have to know which you are in to know how to lead.

The hardest thing is to have the courage to figure out which one you are.


The Courage To Create A Fantastic Culture

People join organizations. They leave managers.

Staff cultures will only be as healthy as the CEO/Senior Pastor will want this to be.

Enormous courage is going to be required to make significant gains in your culture

Don’t pay people to bruise and bust our culture.

You will not believe the performance difference in a healthy culture vs a toxic culture. It all comes back to a healthy flourishing culture


Establishment and Enforcement of Values

There’s a time of casting vision and there’s a time of creating an enviable value

There’s a time where a leader has to stop suggesting something and throw down the gauntlet and create a value

It’s no longer a vision. It’s a value.

Something typically has to flip over in the heart of a leader before this happens.

This is the difference between cowardice and courage in leadership

This is a difference between level 4 and level 5 leadership


The Courage Required By Leaders To Finish Strong

If you lead an organization long enough you will have to reinvent the organization and yourself more than once.

Leading over the long haul and finishing strong requires unending courage.

Some of a leaders most rewarding experiences are reserved for the end of the race.


Notes are all quotes from Bill Hybels or my quick summarizing during his talk.


Still Learning,





Learning From The Dreamer

“I have a dream today.

I have a dream that one day every valley shall be exalted, every hill and mountain shall be made low, the rough places will be made plain, and the crooked places will be made straight, and the glory of the Lord shall be revealed, and all flesh shall see it together.

This is our hope.” (Dr. Martin Luther King Jr.)

Dreams can truly inspire. Dreams that paint a picture of how the world should be can change the direction of millions. Shared dreams can create revolution.

When Dr. King shared his dream with over 200,000 on August 28th, 1963 it was a truth he believed from a place down deep. He had been speaking about ‘the dream’ for several years. He owned it. But when he went away from his prepared speech to “Tell them about the dream” (as Mahalia Jackson implored him to do) he illuminated the dream that had been in the hearts of millions of people and he discovered this dream was shared. It is shared because it came from our Creator. He planted that seed. It’s His dream for how the world should be. And the Creator’s dreams are unstoppable. It is a vision of a reality one day to come. The kind you are invited to actively participate in. The kind you want to be a part of.

If you have never taken 17 minutes of your life to watch ‘The Dream’ speech I would invite you to do that, and ask God how you can share in and live the dream.

Begin With Prayer

We begin with prayer. Before we do anything else. Before we make a plan. Before we make a move. Before we stretch out a hand to someone in need. Before anything makes sense. Before anything is worked out. Begin with prayer.

It’s in the first moment of waking up. It’s breathing in what God is already doing, and breathing out to join Him there. For some prayer follows a constructive pattern. But prayer is not repeating a list that we want to make God aware of. Prayer is a meeting. It is a gathering with God if only for a moment. One moment intersecting with the power of God is more powerful than 10,000 moments accomplished with our own effort.

If you move forward without prayer, you either a) Don’t believe in it, or b) you would rather just do it yourself. I’m sure that for most they don’t even realize it. Many of us need to be unraveled. We need to let the scales fall off, or scrub away the old callus’ so that the stale and old can be made new again.

Before building up. Before tearing down. Before renewal. Before new life. Begin with prayer.



What Am I Doing?

Some people around West Ridge Church have noticed my title change, and a couple of other guys too on our church staff. Pastor Brian Bloye referenced the change in a service in August. This has led people to ask the question; ‘What is it you do again?” Like all Pastors I only work one day a week, 🙂 but here is what I will be doing. This is long for a blog post. It’s a little self-indulgent, but its my blog so humor me.


Since the Summer of 2007 I have been the Local and Global Outreach Pastor at West Ridge Church and the Director of Engage Atlanta when it began in 2008. Like many people on our staff I have had the opportunity to wear different hats. The life of the church the last couple of years has required a little extra out of many of us. During this time it has been clear that only so many hats fit on one head. Even a melon as big as mine. Pastor Brian and the Leadership at West Ridge have given me the opportunity to pray over what hats to wear, and I have understood God to be calling me in a bit of a different direction.


Going forward I will be serving West Ridge as the Pastor of Ministry and Leadership Development. What does that mean? It means that I get to work with the Ministries at our East Location (Family Ministries and Groups) and help set them up for success. Leadership Development is a new piece that will focus on creating a culture of Leadership Development among our ministries and help to create a clearer pathway of spiritual growth for our volunteers. I continue to be a Pastor, Leader, and Shepherd at West Ridge and serve the congregation towards becoming more fully devoted followers of Jesus Christ.


Kevin Dunlap will be the Director of Outreach for West Ridge, Engage Atlanta, and Launch Atlanta. Formerly Kevin was the Administrator for West Ridge. I have known Kevin and Stephanie and their family for over 10 years. Global Missions is a huge part of his personal story. When Kevin sees the poor and the hurting his heart goes out. He has volunteered his own time (not vocational staff time) to serve in the Local Community over the years. He has a gift for seeing the plans of other leaders, like business entrepreneurs and Church Planters, and helping to make them even better than what was proposed.  It’s a blessing from God to transition the leadership of this work to a friend who has the capability of taking this light years beyond where I have had it.


Being a part of Local Outreach, Disaster Relief, and Hope For Christmas has been a thrill. Serving and praying with leaders in Global Outreach has stretched and grown me personally like nothing else. It’s been a privilege to be a part of Engage Atlanta and the Community Makeover and helping to pull that off every year. I’m not yet done with non-profit work. One other quick thing I want to share for prayer and clarity.


When we filed Engage Atlanta’s non-profit paperwork in 2008 we included the opportunity for other churches to give to our work in Burkina Faso, West Africa. For a while this has been a subsidiary of Engage Atlanta, called Engage Burkina. As the work in Burkina has grown churches, businesses, and individuals from all over the country have been giving to help pull off wells, churches, classrooms at schools, sponsoring children, and other humanitarian aid. It has grown to the point of needing to be its own entity.


For that reason we have pulled Engage Burkina out from under the umbrella of Engage Atlanta and it is now its own non-profit, with its own board, accounting, etc. I am playing the role of Director of Engage Burkina as a separate non-profit. This non-profit started because of the work of West Ridge Church and the leadership of Brian Bloye. West Ridge will continue to partner and drive initiatives in Burkina through the Global Missions office and leadership of Kevin Dunlap, but may not partner with everything Engage Burkina is doing. Bottom line is that if you want to get involved in Global Missions at West Ridge, including coming to Burkina, Kevin is your ‘huckleberry’.


The rest of the leaders at West Ridge give me the freedom to work on Engage Burkina as a secondary role to what I do at the church. I am very thankful for that.


This change actually took place months ago. We thought it would be better as leaders to incubate things for a while and make a slow hand off. We all treasure your prayers and your partnership going forward.



Don’t Miss This

**Sent to the volunteers at the East Location of West Ridge Church**

As I have reflected back over 15 years at West Ridge and think about the journey ahead I wanted to share with you one recurring thought that I have felt God communicate to me over the years; Don’t Miss This!

It’s been awesome being a part of a church where God is moving and watching the lights come on for people week after week. We have seen people who were broken, alone, and confused be restored in ways that only God can do. I believe that for all of us who work on the ministry together, that it’s possible to work really hard, and still be a spectator. What I mean is that with so much going on around us, it’s easy to let God’s work in others just ‘bless my heart to pieces’, and miss out on the change He wants to bring about in my life.

Don’t miss the personal relationship that can happen when you devote your own self to prayer.
Don’t miss the growth that can happen when you love and read God’s word for yourself and not just to teach to others.
Don’t miss the life change that can happen by being involved in a small group.Don’t miss giving God full reign over your finances, and making Him a priority in that area.
Don’t miss allowing God to fill you back up as your worship Him privately and corporately.

If these things are not true in our own lives then ultimately we burn out and leave the church feeling beat down. More importantly, we miss out on the relationship that Father God wants to have with each one of us. That is something you definitely don’t want to miss!

May we learn to love God, grow in faith, serve others, and share Christ personally, so that what we do together can be an accurate reflection of Him!

See you Sunday! Don’t forget to introduce yourself to just one other person that you don’t know. You never know how God might use you to allow someone else to take the next step on their journey!

Everyone Belongs,


William Ury, Global Leadership Summit Notes

Getting to Yes, by author William Ury

Negotiation happens anytime you are making decisions alongside someone else.

Negotiation is an exercise in influence. You are trying to change someone’s mind.

The goal of negotiation is not the elimination of conflict. We need it in our lives.
The question is can we deal with conflict in a constructive way through honest dialog?
The greatest obstacle to success in negotiation is not difficult people – it is ourselves.
The key foundation in negotiation is to go take a moment where you can get clarity.
One of the greatest things in negotiation is the power not to react. Get centered again.
Four Principles In Getting To Yes
People: Separate the people from the problem
          You can be soft on people and not solve the problem
          When you separate you can be soft on people and still solve the hard paroblem
          ‘Soft on people’ is to be a good listener, to put ourselves in the shoes of the other side, and to show respect.
Interest: Focus on interest and, not positions
          Probe behind the person’s position to identify what the underlying interest is.
Options: Develop Multiple Options
          There may be multiple options to tackle a problem when you understand the underlying interest.
Criteria: Insist that the result be based on some objective standard
          Use standards independent of each sides will based on fairness
          No one has to give in to the other side you just defer to a positive decision on the other side.
Best Alternative To a Negotiated Agreement (BATNA)
     In Advance, BATNA is knowing what you are going to do if you don’t reach agreement. An alternative that you are going to be happy with.

Patrick Lencioni at the Global Leadership Summit

Organizational health is the single greatest competitive advantage.

Why don’t organizations focus on health? Not measurable enough. Not immediate enough.

Organizations have to be ‘Smart’:

Smart is only half the equation, but it gets 98% of the attention

Organizations have to be ‘Healthy’
Minimal politics and confusion
High Morale and Productivity
Low Turnover

Almost impossible to distinguish your company just based on the ‘Smart’ list. Organizational health can be the multiplier for ‘Smart’.

4 Disciplines to Master for Organizational Health
#1 – Build and maintain a cohesive leadership team
#2 – Create clarity
Six critical questions to create clarity on a leadership team
a) Why do we exist?
When you know why you exist is helps drive decisions you make
b) How do we behave?
You have to get this down to two or maybe three core values.
A Core value is something you are willing to get punished for even if there’s no measurable reward.
c) What do we do?
d) How will we succeed?
This is the strategy section of the organization.
Strategy should be accessible to everyone
Defining Strategy – The myriad of intentional decisions you make to set you apart.
Strategy comes down to these three strategic anchors
e) What is most important right now?
f) Who must do what?

#3 – Overcommunicate the clarity
#4 – Reinforce Clarity

Jim Collins at the Willow Global Leadership Summit (2012)

Great By Choice

Why do some enterprises thrive in uncertainty and forces beyond their control while others fail outright in the same difficult circumstances?

The ‘X’ factor of a great level 5 leaders is humility.

There are three distinctive leadership behaviors that a leader must have to thrive in uncertain times.

#1 – Fanatic Discipline
How you exert a sense of control when the world is out of control?
Illustration: The 20 mile march that Amundsen took versus the erratic march of Scott (from the book Great By Choice)
Every successful organization has a goal to hit and a fanatic discipline to get there.
Manage yourself in good times so you can be successful in bad times.
Where is your 20 mile march? It’s how you turn good intentions to great results.
A 20 miles march is not an average it is days of consecutive performance no matter the conditions.
The signature of mediocrity is not (just) the failure to change it is chronic inconsistency.

#2 – Empirical Creativity
Fire bullets before you fire cannonballs.
10x leaders have the ability to marry creativity and discipline.
Creativity is natural, infinitely renewable, but discipline is not. Discipline can amplify your creativity, not destroy it.

#3 – Productive Paranoia
10X companies kept 3-10 times the ratio of cash to assets.
Amundsen calculated his need and then multiplied his supply need by 3. Paranoia translated into preparation before times are tough.
What do you do before times are tough so that you can be strong when people most need you?

The greatest danger is to be successful and not know why. (Burgleman’s Law)

Never forget the principle of preserving the core and stimulate progress.

The new twist in today’s Great By Choice talk:

Think of an event that meets 3 tests:
#1 – You didn’t cause it.
#2 – Had potentially significant progress
#3 – It was a surprise

Now as a leader, how well did you perform in the face of that event?

What is the role of luck? What does it mean for Pastoral Leadership (with help from Willow Creek)?
Collins chose to study and quantify luck. The key is to quantify luck as an event that meets the three criteria above.

Hybels helped Collins identify that those are the same criteria that miracles meet.

Are 10X winners more lucky than others? What if anything did they do differently?
Research showed that great winners were not luckier. Greatness was found in how they handled when a lucky event (good or bad) happened.

How do you get the most of the bad event or the good event? When the big events happen what is my responsibility to get the most out of these events? How do you grab the most from the good and define the bad?

As leaders we responsible for our performance. It is not what happens to us.

Greatness is not primarily a function of circumstance. Greatness is a choice.

3 Rules of Great Organizations
#1 – Superior performance relative to your mission
#2 – Makes a distinctive impact. What would be lost if we disappeared?
#3 – It achieves lasting endurance beyond any one leader. (An organization cannot be truly great, if it cannot be great without you)

Commit to something in your life that will be enduring and great. Get involved in something that you want to make the greatest it can possibly be because it must be done.

It is difficult to have a meaningful life without meaningful work. Do it with people you love to do things with.